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Cloud Telephony

Enable teams to work from anywhere with our market-leading unified communications platforms.

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Improve engagement with your team at every stage of communication with a Cloud Telephony solution from CSG.

From cloud-based business phone services for SMBs through to large contact centre solutions, our secure, reliable and easy-to-use solutions enable teams to work from anywhere in the world via our market-leading unified communications platforms.

Cloud Telephony

Enable teams to work from anywhere with Virtual Office

Give your team the freedom to better connect with their customers and team from wherever and whenever through CSG's Virtual Office solution.

Now you can integrate a business softphone with visual voicemail, corporate directory, instant messaging, presence, video calling, fax, call recording, web conferencing, and social media to better connect with your team. Be more productive with a continuous communications service that goes everywhere — from desk phone to laptop to smartphone or tablet.

  • Optional IP desk phone handset and direct phone number
  • Make calls from your desk, computer or iOS/Android device
  • Unlimited call plan to Australian or New Zealand based numbers
  • CSG support
  • Create a unified, reliable customer experience
  • Reduce call costs with unlimited calls on a fixed per user price per month
  • Fully supported and managed by CSG
Cloud Telephony

Virtual Contact Centre

CSG’s Virtual Contact Centre solution allows you to integrate your headquarters, remote offices and outsourced locations into a virtual call centre that’s made far easier to manage and deploy through our innovative call centre software. Increase service agent productivity while enhancing the customer experience with our complete, agile contact centre solution that delivers the right technology with a host of features including:

Feature

Description

Multi-channel integration

Telephony, email, social media and web chat functions all in one application.

Skills-based routing

Easily match callers with the agents who can meet their needs.

CRM integration

Integrate with leading on-demand CRM services such as Salesforce, NetSuite, hosted Microsoft Dynamics and Zendesk.

Historical reporting

Optimise performance and improve contact centre operations with access to historical data to make informed, smart business decisions.

Post-call survey

Give your customers the chance to have their say with a native post-call survey application.

Analytics

Virtual Contact Centre’s ‘Customer Experience’ is a ground-breaking analytical tool, providing unprecedented levels of visibility into customer interactions and IVR usage.

Web callback

Better serve your online audience by helping customers gain access to the people who can help them, all with the touch of a button and without having to wait on hold.

CTI

Computer-Telephony Integration (CTI) places caller information to an agent's screen to provide more efficient, personalised service and faster resolution.

FAQ (Knowledge base)

Gives service agents the information they need to ensure customers receive accurate and consistent information.

Real-time monitoring

Get real-time contact centre statistics including queue information, interactions in progress, agent stats and other key performance indicators.

IVR

Quickly connect callers with agents and streamline customer flow with Interactive Voice Response (IVR) feature.

Call recording

Make coaching easier with on-demand or random call recordings that are easily retrieved with call centre call recording.


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Fernwood Fitness

"We worked with CSG to set up our new call centre and have found the service provided has been excellent and worked seamlessly. We are now able to offer our members a much more professional service when they are calling our clubs." 

– Mark Newling – Infrastructure Engineer, Fernwood Fitness

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