Case Study - BUSY at Work
As BUSY grew, so did the demands on our technology” says Paul Miles, CEO of BUSY. “We knew we needed to find an IT partner that= understood we wanted to innovate through the use of technology,= as opposed to just keep the lights on BUSY’s outdated systems could not provide a scalable platform for growth and meant a lot of unnecessary manual administration and inefficiencies.
BUSY engaged CSG to become their strategic IT Partner and assist with a strategic IT roadmap, collaboration tools and business intelligence solutions. The first steps involved transitioning BUSY to a stable infrastructure
platform capable of growing with the organisation. This was a private cloud model which reduced operational
risks and allowed faster scalability.
CSG also provided effective support and ongoing strategic planning and advice. The business needed to be able to scale up or down quickly in line with business needs. Scaling up or down was a key concern for BUSY; situations could arise where ten offices might be won as part of a government tender and need to be operational in 45 days. Similarly, the ability to scale down and have essential technology costs reflect this was also critical.
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