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Case Studies

Case Study - Cookie Time

There are times when a small piece of technology can make a big difference. CSG’s implementation of a state-of-the-art mobile printing solution for Cookie Time is one of those times.
Case Study - Cookie Time

The Challenge

A network of 50 sales and delivery representatives service more than 6000 retail outlets nationwide, supplying tens of millions of cookies each year. Each representative can beservicing as many as 300 customers, once or twice a week. Many of those retail outlets are small businesses who require a printed delivery docket and invoice with each delivery.

Ideally, Cookie Time’s sales and delivery team need to agree with each retailer the type and amount of each order, on the spot, and then immediately supply a printed copy of an invoice and delivery docket accurately recording the order. Sounds simple, but in reality the existing solution that involved using an iPad and an app to link to a mobile printer was unreliable and was a significant irritant in Cookie Time’s otherwise smoothly functioning supply chain.

The Solution

After consultation with CSG, Cookie Time's CIO decided to prototype test a new mobile printing solution that would allow sales reps to print quotes, invoices and receipts on the spot via a smartphone, tablet or laptop.

Ewan said, "CSG have given us great support throughut the project, working with us every step of the way as we became among the first in the country to roll out the new printers."

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