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Case Study - SANDS

For Australian charity ‘Sands’, providing a better service for bereaved families following a baby death was of upmost importance, but they also needed a better phone system for its volunteers that was easy to use and flexible, and which also provided cost efficiencies. Was that really too much to ask?

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The Challenge

An estimated one in four pregnancies (93,000) ends in miscarriage in Australia each year, whilst approximately 2500 babies are either stillborn or die in the first 28 days after birth.

Despite the high number of Australian’s who are affected by this, it remains a topic that is rarely spoken about in public. Sands provides this service for free to the bereaved parties, with its volunteers being remotely on-call for people who may be going through a hard time and need someone to talk to.

For the government funded charity, its existing PBX was not good enough. Vital calls were falling through the cracks due to inadequate call features which meant callers would often ring for three minutes before going through to voicemail.

The Solution

CSG were proud to help Sands with their very important mission and quickly set about designing and building a solution that used 8×8 Virtual Office to create a phone system and contact centre style call workflow that would allow volunteers to install the 8×8 Virtual Office application onto their smartphones.

Download the full Sands Case Study here.