COVID-19 Customer Announcement
For the last 30 years, one of our core values has been putting our customers first. This includes the safety and well-being of you – our customer – as well as our employees, their families, our business partners and the communities in which we live and work.
Our thoughts go out to all of those affected and our heartfelt thanks to the healthcare workers, local communities, and governments around the world who are on the front line working to contain this unprecedented event. Please know that we are vigilantly monitoring the COVID-19 situation and have precautions in place to ensure we are focused on your safety, no matter where you are located in Australia.
In this climate, we know your day-to-day services may not be your first thought, but I wanted to share what we are doing to keep your business safe and running smoothly. I also want to thank you in advance for putting your trust in CSG as you plan for the months ahead.
Day to day
We are following the guidance of government and public health officials and we are reinforcing those recommendations throughout our business. We have also established a COVID-19 Risk Control Team along with our parent organisation, Fuji Xerox. We will advise you immediately if any precautions are taken that could impact our ability to deliver service and support to you.
Continuing your supply of equipment and consumables
To help you receive the supplies you need for your business, we are equitably distributing toner and will be monitoring items supplied to ensure no stockpiling is taking place.
We expect to maintain a stable product supply to our customers from all manufacturers we currently offer. We will be in contact if a situation arises where adjustments to product supply need to take place.
Supplying customers that have reported cases of COVID-19, temporarily shut down operations or are operating remotely
When you book a service call with us, we will ask if your site has had any suspected cases of COVID-19. In the event your business has reported cases or is operating remotely, we will work with you to arrange supply of toner and do our best to ensure business continuity.
Please contact us on 1800 985 445 and we will be happy to assist you.
We have taken a safety-first approach with all staff. Should anyone display any symptoms, no matter how mild, they have been asked to take the necessary precautions and not come to work.
We continue to provide staff in every facility with the latest hygiene updates and information. We have also migrated critical applications to the cloud so our staff can work remotely, postponed domestic and international travel for employees, installed hand sanitiser in all locations, and company-wide flu vaccinations will be provided in April.
Information has been provided to all of our sales teams to ensure they can answer any questions you may have about the measures we are taking or actions by our parent company, Fuji Xerox.
Please continue to communicate directly with your CSG account manager and if there are any concerns, please do not hesitate to contact me by emailing email@example.com.
We recognize that these are unsettling times and whether you require our assistance now or in the future, we want you to know that your safety and wellbeing are our first priority.
Thank you for your understanding and support during this period.
Executive General Manager
CSG & CodeBlue Australia