Meet the Team Behind Your Team - Louise Ferry
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Name: Louise Ferry
Role at CSG: Project Manager
Years of experience: 12 years
Louise is a CSG project manager and has been working for almost nine months on the Gold Coast 2018 Commonwealth Games project with CSG.
Louise’ role is extremely important to the success of our partnership with the Gold Coast 2018 Commonwealth Games Corporation (GOLDOC). Her key responsibilities are to oversee the implementation and ongoing management of printing and scanning equipment and software at all GOLDOC venues, as well as to manage the onsite and roaming technical staff appointed to each venue.
What problems are you helping GOLDOC solve?
Louise: “Partnering with the GOLDOC project team and the CSG internal team, we are working together to ensure a world-class service is delivered. Working within the technical operations centre at GOLDOC headquarters, I am fielding all manner of print related issues and coordinating on-the-ground CSG service personnel to replenish consumables and keep the print devices operating at optimum levels.”
What are some positive customer outcomes you are proud to have been part of?
Louise: “Working on the Gold Coast 2018 Commonwealth Games project has been a career highlight for me. Establishing a collaborative and supportive partnership with the GOLDOC Technology team and developing the processes and procedures for deployment and management of our 500+ reprographic devices across all sites; it’s a huge task. It’s been such a great experience to work amongst such talented people and all towards one goal.”
And to finish, what do you love most about your job?
Louise: “Working with great personnel from both the GOLDOC Project Team and the CSG Internal Team, we have built a bond that is just fantastic and have worked very well together. Being involved in this amazing event in my home city and my country is a chance in a million. The experience that this has given me from a career and personal perspective is just amazing and I am very grateful for the opportunity. I look forward to New Year’s Eve this year when they do the “Year in Review” and I see GC2018 come up as a memory - I will be so proud that I was a part of that.”
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