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Meet the Team Behind Your Team - Timothy Moon

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Tim Moon

Name:  Timothy Moon
Role at CSG: National Services Manager – Australia
Years of experience: 18

As National Services Manager for CSG, Tim’s role is to provide support and guidance to state service managers in Australia and their teams. 

 

During the Gold Coast 2018 Commonwealth Games, Tim will be on-site at the GOLDOC headquarters in Ashmore where he will be responsible for ensuring that all print support teams are relayed service related calls and that any issues or requests are resolved in a timely manner.

In the lead up to the GC2018 Commonwealth Games, Tim and his team have been vigorously testing the system to ensure all personnel know what to do in any situation they are faced with.

Tim: “It’s reaffirming to see the expertise we have at CSG being put to the test for an event that will broadcast Australia to the entire world. It’s a massive project for me, for my team and for CSG, and I am proud of how our business has invested in getting it right. You don’t get a second chance at something like this. It’s extremely exciting.”

What problems do you help solve at CSG? 

Tim: “As National Service manager, it’s my job to manage any service related issues; that ranges from accounting, billing, and customer satisfaction to financial analysis. I also develop and implement cost saving measures for the business along with ensuring any new processes and policies are communicated well within our teams.

What do you love most about your job? 

Tim: “Every day is a challenge and no two days are the same. Working with the teams at all levels gives me the opportunity to upskill where required, which I think is important for everyone working in an IT business. 
I also do a lot of travelling interstate to ensure that our customers and employees needs and issues are addressed and whilst I have a young family, I enjoy getting to travel throughout Australia. It’s also a big sacrifice. During games time I will be away for two weeks – let’s just say I have a very understanding wife! 

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