Service & Maintenance
CSG Print Solutions’ world-class service and maintenance team ensure your equipment keeps running smoothly. Our more than 250 highly trained service technicians across Australia and New Zealand ensure your office equipment keeps running smoothly.
Our service plans include:
- Break –fix / regular maintenance
- Comprehensive customer satisfaction guarantee
CSG offers a premium valet service where our valet technicians regularly visit our customers’ offices for preventative maintenance checks as well as paper and toner top ups. Highly trained, they can anticipate and solve any potential issues to ensure your office is not disrupted with printer issues.
A customer raves about our Valet service
“CSG have been visiting our floor once a week to carry out preventative maintenance and generic up-keep on our photocopiers.
I can categorically say that having a person conduct weekly maintenance checks is a unique point of difference. We welcome the concept of having such a person from CSG as part of the service. Having our machines in full working order 100% of the time is very important to us. Since we have been getting CSG’s valet service, the machines have not broken down once (even though two of the machines are about 3 years old). It’s likely that the weekly maintenance calls from CSG are contributing to the overall reliability of the machines.
As to our CSG valet, he is always polite and professional, and we value his weekly visits. He makes himself available at short notice to supply extra reams of paper when we have unexpectedly run out.”
Jeh Couitinho, JP Assistant Clerk, 12 Wentworth Selborne Chambers
5 year customer satisfaction guarantee
If your equipment fails to perform in accordance with the manufacturer’s specifications, we will replace it with an identical unit or if not available one with similar features and specifications – without charge*. *Terms and Conditions Apply.